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Customer Care Toll Free Number 1800 266 6868

Call centre agent- 09.00 am to 06.00 pm (except Sunday and gazetted holidays)

IVR facility- 24 x 7

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Click here for tracking of Mail items Click here for redress of any grievance/complaint regarding the services offered by Department of Posts Click here for Guidelines for Complaints Registration

Initial Level for lodging complaints

Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices.

Click here for contact details of Postmaster / In-charge of the Post Officeand the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode

Click here for contact details of Chief Post Master Generalin whose jurisdiction the concerned Post Office is functioninge

Click here for Speed Post information, Complaints and tracking problems

Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi - 110021

Complaint e-mail id: plipg.dte@indiapost.gov.in

Toll Free No. 1800-266-6868 9:00 AM - 6:00 PM (Except Sundays & Gazetted Holidays)

For Lodging Complaint on CRM Portal of Indiapost, please following link:-

Complaint Registration Circle Contact Details

If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of complaint.

Postal Directorate

Dak Bhavan

New Delhi

110001

Directory of Officers and Employees

Contact details of the Indepenedent External Monitors (IEMs) of the Department of Posts - for the purpose of Tender related grievances only

Shri Raj Kumar Singh, IRS (Retd.)

Ex-Member, Customs Excise and Service Tax Appellate Tribunal, New Delhi,

26 Cassia Marg, DLF-2,

Gurgaon - 122008

Tel. No. 0124 - 4241100

Email id - mrrajksingh@gmail.com

Shri Animesh Chauhan,

Former MD & CEO of oriental Bank of Commerce

Flat no 948, G Block, 6th Avenue, Gaur City 1, Sector 4

Greater Noida (West), Uttar Pradesh - 201009

Email id - animeshchauhan7185@gmail.com

Web Information Manager

Dr.P.M.Saravanan

General Manager

Centre For Excellence in Postal Technology

Bengaluru, Karnataka, 560001

E-mail : webinformationmanager@indiapost.gov.in

Last Updated : 18-11-2024

Department of Posts

Government of India

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Initial Level for lodging complaints

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